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Returns and Exchanges

What’s your return policy?

Returns and exchanges are accepted for new and unworn merchandise with original packaging and tags attached within 30 days from the purchase date. We offer free exchanges. Returns are subject to a $7 handling fee, which will be deducted from the tota

How do I return items?

1. Log into the HOBO Returns Portal using your order number and shipping address zip code.2. In the Returns Portal, choose an item to start a return or exchange.3. Confirm your return. Returns, including taxes and discounts, will be refunded to your

How do I make an exchange?

All exchanges can be made through our HOBO Returns Portal. A $1 authorization hold may apply. Please note exchanged items must be returned within 14 days to avoid being charged for the new items. HOBO Returns Portal

Why can't I return my item?

Items marked FINAL SALE at the time of purchase are not able to be returned or exchanged. If an unauthorized FINAL SALE item is sent back to HOBO, no refund will be issued and the item will be donated to a local charity or disposed of at our discreti

How will I receive my refund?

Through our returns process, refunds due can only be issued back to the original method of payment or a www.hobobags.com gift card.

What is your price adjustment policy?

Unless otherwise specified, we will honor a price adjustment within 7 days of the purchase order date on items purchased on www.hobobags.com for the difference between your order price and the new sale price. Once a price adjustment has been issued f

How can I cancel my order?

Unfortunately, once an order has been picked and processed, we are unable to cancel it. However, upon receipt of the order, you have the option to return it using our return portal, which generates a return label for you. We apologize for any inconve

Can I return a product if I purchased it through a third-party retailer?

Our return policy requires items purchased through third-party retailers to be returned to the place of purchase.

What is your return policy for items that may have been previously returned?

Products, if returned, are reshelved only if they are in a condition that meets our standards for resale. If you're unsatisfied with the condition of the product you received, please contact our customer support team!

Can I return an item I purchased at the Annapolis store?

Currently, merchandise purchased online at hobobags.com cannot be returned to our store location. Only items purchased at our store HOBO Annapolis can only be returned in-store. Please contact the store for further information. HOBO Annapolis: (410)