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What is your shipping policy?

When will I receive my order?

Do you offer expedited shipping?

Can shipping costs be adjusted for an order?

How can I ensure delivery by a specific date?

Do you offer international shipping?

Do you offer free shipping?

Do you ship to military bases?

Do you ship to PO boxes?

Shipping Information

Where can I find product dimensions?

Do you offer RFID blocking?

Do you offer replacements for straps?

How can I find discontinued or vintage HOBO styles?

How can I determine if a Hobo bag style or color is right for me?

What is your gift card policy?

Product Information

What’s your return policy?

How do I return items?

How do I make an exchange?

Why can't I return my item?

How will I receive my refund?

What is your price adjustment policy?

How can I cancel my order?

Can I return a product if I purchased it through a third-party retailer?

What is your return policy for items that may have been previously returned?

Can I return an item I purchased at the Annapolis store?

Returns and Exchanges

What are your payment options?

What can I do if my promo code is not working?

Can I cancel my order after I've placed it?

What should I do if my credit card is charged but my order isn't processed?

Payments and Orders

Do you have any current promotions?

Do you have a discount for my first purchase?

Do you offer a student discount?

Discounts and Promotions

What is The Common Thread Club?

How do I redeem reward points?

Do my reward points expire?

How do I earn reward points?

Loyalty Program

How do I clean my leather bag?

How do I protect my leather bag?

How do I keep my leather bag from fading?

Leather Care

What is your warranty policy?

Do you repair bags?

What should I do if my bag's hardware is defective?

Do you provide replacement parts or repair services for your products?

Is there a way to process a warranty claim without a printer?

Warranty & Repair

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