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If you are having difficulty reaching us via phone during normal business hours, PLEASE feel free to contact us at: <a href="https://hobobags.gorgias.help/en-US/contact">Customer Service - Hobo Bags</a> &#xA0;Our team is small, but mighty, and occasionally during peak times, all agents are assisting others. &#xA0;Your ticket is seen by the whole team, and we will respond quickly. &#xA0;We want to make certain that we address any comments or concerns that you may have.&#xA0;

If you are having difficulty reaching us via phone during normal business hours, PLEASE feel free to contact us at:  Customer Service - Hobo Bags. Our team is small, but mighty, and occasionally during peak times, all agents are assisting others. You

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Payments and Orders

What is HOBO?

Where is your store located?

How is your leather sourced and are your tanneries meeting international standards?

About Us

What is your shipping policy?

When will I receive my order?

Do you offer expedited shipping?

Can shipping costs be adjusted for an order?

How can I ensure delivery by a specific date?

Do you offer international shipping?

Do you offer free shipping?

Do you ship to military bases?

Do you ship to PO boxes?

Shipping Information

Where can I find product dimensions?

Do you offer RFID blocking?

Do you offer replacements for straps?

How can I find discontinued or vintage HOBO styles?

How can I determine if a Hobo bag style or color is right for me?

What is your gift card policy?

How Does Gift Wrap Work?

Product Information

What is your return policy?

How do I return items?

How do I make an exchange?

Why can't I return my item?

How will I receive my refund?

What is your price adjustment policy?

How can I cancel my order?

Can I return a product if I purchased it through a third-party retailer?

What is your return policy for items that may have been previously returned?

Can I return an item I purchased at the Annapolis store?

Returns and Exchanges

What are your payment options?

What can I do if my promo code is not working?

Can I cancel my order after I've placed it?

What should I do if my credit card is charged but my order isn't processed?

Do you have any current promotions?

Do you have a discount for my first purchase?

Do you offer a student discount?

How do I unsubscribe from marketing communications?

Discounts and Promotions

What is The Common Thread Club?

How do I redeem reward points?

Do my reward points expire?

How do I earn reward points?

If I make a return, do I get my points back?

Why won't my points work?

Loyalty Program

How do I clean my leather bag?

How do I protect my leather bag?

How do I keep my leather bag from fading?

Leather Care

What is your warranty policy?

Do you repair bags?

What should I do if my bag's hardware is defective?

Do you provide replacement parts or repair services for your products?

Is there a way to process a warranty claim without a printer?

Warranty & Repair

I can't get through to Customer Service.Updated a month ago