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<p>We strive to ship out orders promptly. It takes 1-3 business days to process an order. For specific delivery timing requests, please understand that once an order ships, you will receive an email with a tracking number. The actual shipping date may vary and we appreciate your patience.</p><h4 id="isPasted">*Due to a high volume of orders currently being processed, there may be a slight delay in the fulfillment of your order.&#xA0;</h4>

We strive to ship out orders promptly. It takes 1-3 business days to process an order. For specific delivery timing requests, please understand that once an order ships, you will receive an email with a tracking number. The actual shipping date may v

How can I ensure delivery by a specific date?

Shipping Information

What is HOBO?

Where is your store located?

How is your leather sourced and are your tanneries meeting international standards?

About Us

What is your shipping policy?

When will I receive my order?

Do you offer expedited shipping?

Can shipping costs be adjusted for an order?

Do you offer international shipping?

Do you offer free shipping?

Do you ship to military bases?

Do you ship to PO boxes?

Where can I find product dimensions?

Do you offer RFID blocking?

Do you offer replacements for straps?

How can I find discontinued or vintage HOBO styles?

How can I determine if a Hobo bag style or color is right for me?

What is your gift card policy?

Product Information

What’s your return policy?

How do I return items?

How do I make an exchange?

Why can't I return my item?

How will I receive my refund?

What is your price adjustment policy?

How can I cancel my order?

Can I return a product if I purchased it through a third-party retailer?

What is your return policy for items that may have been previously returned?

Can I return an item I purchased at the Annapolis store?

Returns and Exchanges

What are your payment options?

What can I do if my promo code is not working?

Can I cancel my order after I've placed it?

What should I do if my credit card is charged but my order isn't processed?

Payments and Orders

Do you have any current promotions?

Do you have a discount for my first purchase?

Do you offer a student discount?

Discounts and Promotions

What is The Common Thread Club?

How do I redeem reward points?

Do my reward points expire?

How do I earn reward points?

Loyalty Program

How do I clean my leather bag?

How do I protect my leather bag?

How do I keep my leather bag from fading?

Leather Care

What is your warranty policy?

Do you repair bags?

What should I do if my bag's hardware is defective?

Do you provide replacement parts or repair services for your products?

Is there a way to process a warranty claim without a printer?

Warranty & Repair

*Due to a high volume of orders currently being processed, there may be a slight delay in the fulfillment of your order. 

How can I ensure delivery by a specific date?Updated 5 months ago

*Due to a high volume of orders currently being processed, there may be a slight delay in the fulfillment of your order.